Troubleshooting
Error Message: File Download Fail
If your download fails it usually means that your internet connection is too weak. Try connecting the computer to a stronger network and then retry the download. Also, be sure to download just one file at a time. Often if you try to download multiple
How to Clear Your Cache and Reset File Directories
Clearing the cache is a very effective way to correct Muséik performance issues that may arise. To do a simple clear of your cache open the SETTINGS window in the Muséik interface. In the lower right corner of the SETTINGS window click on the text "C
License Error: Bundle has an invalid license (3.2)
This error message can be caused by a few issues. Here are some possible causes. If none of these fix the issue we recommend that you contact us for support. Be sure your Show File has been unzipped. We send your files out compressed as a .zip file.
My projected screen display is identical to my computer monitor.
When you connect Muséik to a projector the computer’s settings may be set to Mirrored Displays by default (the computer screen and projected screen display the same image). To un-mirror (extend) your displays:. ON A MAC COMPUTER:. * With the computer
Sound not coming through HDMI connection
Video and audio signals are treated entirely separately in Muséik. Audio signals are not sent out with the video signal. For that reason you will not get an audio signal through an HDMI connection. All audio is sent out through either the computer he